Refund and cancellation
Last updated: 6 October 2026
Status: Proposed market-standard terms pending business confirmation.
Workpoint Financial Planning Co., Ltd. (Tax ID: 0105465798501) offers paid financial planning consultations. This policy applies when you have paid a fee we confirmed in writing or by invoice.
Eligibility
Refund requests must relate to a specific paid engagement referenced by invoice date and amount.
Cancellation by you
- More than 48 hours before a scheduled session: full refund of any prepaid session fee, or one free reschedule within ninety days.
- Within 48 hours: up to fifty percent of the prepaid session fee may be retained to cover reserved time; remainder refunded within fourteen business days.
- No-show without notice: session fee is non-refundable; we may offer a one-time reschedule at our discretion.
Cancellation by us
If we cancel, you receive a full refund or priority rescheduling at no extra charge.
Work already delivered
If written deliverables were issued before your cancellation request, fees for completed work are non-refundable; unused prepaid balances for future sessions are refunded pro-rata.
Deposits
Deposits holding a calendar slot are refundable under the windows above. Deposits applied to delivered work become non-refundable once delivery is confirmed.
How to request a refund
Email info@toolkitworkpoint.click with your name, invoice reference, and reason. We respond within five business days. Approved refunds are returned via the original payment method within fourteen business days unless banking rules require longer.
Non-refundable items
Third-party product charges (e.g., government filing fees) that we paid on your behalf are passed through and not refundable by us.
Contact
Phone: +66-2-235-7194
Email: info@toolkitworkpoint.click